Terms of Service

1. Acceptance of These Terms

By accessing this website, submitting a contact form, requesting a quote, accepting a quotation or authorizing the studio to begin work, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, do not use the website and do not engage the studio.

Where you act on behalf of a business or another legal entity, you represent that you have authority to bind that entity to these terms, and references to you include that entity. Where a signed written agreement exists between the entity and RPLK EZZY MART, INC, that agreement governs to the extent of any conflict with these terms.

2. Definitions

The following terms have the meanings given below whenever they appear in these Terms of Service.

• The Company, we, us and our refer to RPLK EZZY MART, INC.
• Customer and you refer to the person or entity using the website or engaging the Company for services.
• Services refers to signage system integration, track and rail layout design, panel fabrication coordination, letterface and typeface planning, installation and mounting programs, service and refresh contracts, and any related work.
• Signage System refers to the rack, frame, tracks, panels, letters, tiles, mounts and associated assemblies designed or supplied by the Company.
• Deliverables refers to drawings, layouts, schedules, reports, digital records and physical items provided to the Customer.

3. Eligibility and Authority

The services of the Company are offered to businesses and to adults who can form a binding contract. By engaging the Company you confirm that you are at least the age of majority in your jurisdiction and that you are legally able to enter into an agreement.

If you provide information about a site, a building or a store that belongs to another party, you confirm that you have permission to do so and that the Company may rely on the information you provide. The Company is not responsible for a claim arising from information supplied without proper authority.

4. Scope of Services

The Company designs, coordinates, installs and maintains changeable-letter signage systems and related integrated assemblies. The exact scope of a project is defined by the accepted quotation and any attached drawings or schedules. Work that is not described in the accepted quotation is not included unless the parties agree to a written change.

The Company may decline a request, and may suspend or stop work where a site condition, a safety concern, a legal requirement or a payment issue makes continued work unreasonable. When work is stopped for a reason within the Customer control, the Customer remains responsible for costs already incurred.

Unless expressly stated in the accepted quotation, the Company does not provide electrical wiring, structural engineering certification, sign permits, legal review or services that belong to a licensed trade other than signage installation.

5. Quotes, Orders and Acceptance

A quotation issued by the Company is an invitation to proceed and remains valid for the period stated on the quotation, or for thirty days when no period is stated. A quotation becomes an order when the Customer accepts it in writing, including by email, or when the Customer authorizes work to begin.

A quotation assumes the site conditions observed during the survey. If conditions differ materially from those assumed, the Company may revise the price or the schedule. Revised terms become binding when the Customer accepts the revision or instructs the Company to continue.

Any purchase order issued by the Customer is accepted only to the extent it is consistent with the quotation and these terms. Additional or conflicting terms on a purchase order do not become part of the agreement.

6. Pricing, Invoicing and Payment

Prices are stated in United States dollars unless the quotation says otherwise. Prices cover the work described in the accepted quotation and do not include taxes, freight, permits, after-hours access charges or other items that are separately identified.

The Company invoices according to the schedule in the accepted quotation, which may include a deposit, progress milestones and a final balance. Invoices are due within the period stated on the invoice, or within thirty days when no period is stated. The Customer is responsible for costs of collection where payment is overdue.

The Company may require payment of outstanding balances before shipping, installing or releasing a deliverable. Where an account remains unpaid, the Company may suspend service and retain records until the account is settled.

7. Site Access and Customer Duties

The Customer provides safe and timely access to the site, including parking, power, staging space and any approvals required from a landlord or property manager. The Customer identifies hazards such as concealed wiring, asbestos, fragile surfaces and restricted areas before work begins.

The Customer ensures that the area is clear of merchandise, equipment and personnel during installation, and that store staff are available for the handover and training session. Where the Customer delays access, the Company may reschedule and charge reasonable standby costs.

The Customer is responsible for the accuracy of information about the wall, the substrate and the building. The Company relies on that information when specifying mounts, anchors and panel carriers.

8. Scheduling, Delays and Force Majeure

The Company schedules work in good faith and provides estimates of lead time and installation duration. Estimates are not guarantees, and the Company is not liable for a delay caused by weather, material shortages, shipping disruption, labor availability, site access problems or a change requested by the Customer.

Neither party is liable for a failure to perform caused by an event beyond reasonable control, including natural disaster, epidemic, war, civil unrest, utility failure, government action or a strike. The affected party will notify the other promptly and the schedule will be adjusted by mutual agreement.

9. Design Data and Approvals

The Company prepares drawings, layouts and schedules for review. The Customer is responsible for reviewing those documents and for confirming that dimensions, messages, colors and placement are correct before fabrication or installation begins.

Once the Customer approves a drawing, changes requested later may require new materials and may change the price and schedule. The Company will document each change and will not proceed with a material change until the Customer confirms it in writing.

Approval of a drawing transfers responsibility for the approved content to the Customer. The Company is not responsible for a message, price, name or graphic that the Customer approved and that later proves to be incorrect.

10. Permits, Codes and Compliance

The Customer is responsible for obtaining any sign permit, landlord consent or zoning approval required for the work, unless the accepted quotation states that the Company will handle that step. The Company will provide information reasonably needed for a permit application.

The Company performs its work in a manner consistent with applicable building and electrical codes to the extent those codes govern the scope of the work. The Company does not certify structural adequacy, and any structural work must be performed or certified by a qualified party engaged by the Customer.

11. Intellectual Property

All drawings, layouts, models, schedules, specifications, digital records and documentation prepared by the Company remain the intellectual property of the Company unless the accepted quotation states otherwise. The Customer receives a license to use those deliverables for the site and the purpose for which they were prepared.

The Customer may not resell, publish, sublicense or use Company deliverables to have a competing supplier reproduce the same Signage System without written permission. The Company may reuse general knowledge, methods and techniques developed during a project.

The Company name, branding and website content are protected by applicable intellectual property law and may not be used without written permission.

12. Customer Materials and Licenses

The Customer grants the Company a license to use logos, trademarks, artwork, photographs and other materials supplied for a project, solely for the purpose of performing the work. The Customer confirms that it owns or has permission to use those materials and that their use does not infringe the rights of another party.

The Customer will indemnify the Company against a claim arising from materials that the Customer supplied, including a claim that a logo or graphic infringes a trademark or copyright. The Company may decline to reproduce material that appears unlawful or offensive.

13. Warranty and Workmanship

The Company warrants that its workmanship will be free from defect for a period of twelve months from the date of installation, unless the accepted quotation states a different period. If a defect in workmanship appears within the warranty period, the Company will repair or replace the affected work at no charge.

The warranty covers the labor and workmanship of the Company. Manufacturer warranties on panels, tiles, fasteners and other supplied components pass to the Customer to the extent the manufacturer permits, and the Company will assist with a manufacturer claim on request.

The warranty is provided to the original Customer and is not transferable without the written consent of the Company.

14. Warranty Exclusions

The warranty does not cover damage caused by misuse, neglect, accident, vandalism, storm, flooding, fire, improper cleaning, unauthorized modification or the use of incompatible letter tiles or accessories. It also does not cover normal wear of felt strips, tracks and price tiles, which are consumable parts maintained under a refresh contract.

The warranty does not cover a defect caused by a site condition that the Customer did not disclose, by work performed by another contractor, or by a substrate that fails beneath the mounting. The Company may charge for a service visit where the reported issue is not covered by the warranty.

15. Limitation of Liability

To the maximum extent permitted by law, the total liability of the Company for a claim arising from the services or the website is limited to the amount paid by the Customer for the specific work that gave rise to the claim. The Company is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost sales, loss of goodwill or business interruption.

The limitations in this section apply regardless of the theory of liability and even if the Company was advised of the possibility of the damage. Where applicable law does not permit a limitation, the limitation applies to the greatest extent the law allows.

16. Indemnification

The Customer will defend, indemnify and hold harmless the Company and its officers, employees and subcontractors against a claim, loss, liability, cost or expense arising from the Customer materials, from information the Customer supplied, from a site hazard the Customer failed to disclose, from a breach of these terms or from the Customer use of the deliverables in a manner not authorized by the Company.

The Company will notify the Customer of an indemnified claim and will reasonably cooperate in the defense. The Customer may not settle a claim in a manner that imposes an obligation on the Company without the written consent of the Company.

17. Service and Refresh Contracts

A service or refresh contract is a separate arrangement that describes the visit frequency, the scope of each visit, the response time for a callout and the fees. The contract continues for the term stated in the agreement and renews as described in that agreement.

Either party may terminate a refresh contract for convenience with the notice stated in the agreement. Fees for work already performed remain payable. The Company may adjust the fee at renewal to reflect changes in travel distance, material cost or the condition of the Signage System.

18. Suspension and Termination

The Company may suspend work or terminate an agreement if the Customer fails to pay an amount due, fails to provide site access, requests work that is unlawful or unsafe, or breaches a material term of these terms. The Customer may terminate for a material breach by the Company that remains uncured after written notice.

On termination, the Customer pays for work performed and for materials ordered or committed before the termination date. The Company returns Customer materials on request and delivers work in progress to the extent the Customer has paid for it.

19. Confidentiality

Each party will keep confidential the non-public business information of the other party and will use it only for the purpose of the project. Confidential information includes pricing, drawings, store plans, expansion schedules and any information marked as confidential or that a reasonable person would treat as confidential.

Confidentiality obligations do not apply to information that is public through no fault of the receiving party, that the receiving party already held without a duty of confidence, or that a law or court requires to be disclosed. Where disclosure is required, the receiving party will give prompt notice where the law permits.

20. Acceptable Use of the Website

You agree to use this website only for lawful purposes. You will not attempt to gain unauthorized access to the website or its systems, interfere with its operation, introduce malicious code, scrape content at a disruptive rate or use the website to send unsolicited commercial messages.

The Company may restrict or block access to the website where it reasonably believes that use is unlawful, abusive or a risk to the security of the site or of other visitors. The Company may modify or discontinue any part of the website at any time.

21. Dispute Resolution

The parties will attempt to resolve a dispute through good faith discussion before pursuing a formal proceeding. A party raising a dispute will send a written notice describing the issue and the requested resolution, and the parties will meet or confer within a reasonable time.

If discussion does not resolve the dispute, the parties may agree to mediation before a neutral mediator. Nothing in this section prevents a party from seeking urgent relief from a court where a delay would cause harm.

22. Governing Law and Venue

These terms are governed by the laws of the State of Utah and by applicable United States federal law, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in Utah for a dispute that is not resolved by discussion or mediation.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these terms. Where a translation of these terms is provided, the English version governs.

23. Changes to These Terms

The Company may update these Terms of Service from time to time. The current version is published on this website with a revised effective date. For an ongoing project, the version in effect when the quotation was accepted governs the work, unless the parties agree to apply a revised version.

Your continued use of the website after a revision means that you accept the revised terms for future use. If you do not accept a revision, please stop using the website and contact the Company to discuss any active project.

24. Contact Information

Questions about these Terms of Service may be sent to the Company at the address below. Please include your project reference when your question concerns active work.

These terms, together with the accepted quotation and any signed agreement, form the entire agreement between the parties for the services described, and they replace any earlier discussion on the same subject.